Refund & Cancellation

Transparent policies for a smooth learning experience

Refund Policy

At Mock Matrix Hub, we strive to provide the best mock test experience. However, since our services are digital and provide instant access to content, we follow a strict refund policy:

Digital Content: Once premium access is granted to your account, the subscription is non-refundable.
Failed Activation: If you have paid but access has not been granted within 24 hours, please contact us. If we are unable to activate your account, a full refund will be initiated.
Timeline: For all valid refund requests, the amount will be credited back to the original payment method within 5-7 working days.

Cancellation Policy

Subscriptions cannot be cancelled or paused once the validity period has started. Your premium access will automatically expire at the end of the 1-year validity period, and no further action is required from the user side.

Frequently Asked Questions (FAQs)

I paid the fee but my account is still not Premium. What do I do?

Manual verification can take 1-6 hours. If it's been longer than 24 hours, please contact our support bot with your UTR number and registered email.

Can I get a refund if I don't like the mock tests?

We recommend exploring our free live tests before purchasing, as we do not offer refunds once the premium features are unlocked.

Where will I receive my refund?

The refund is always processed back to the same UPI/Bank account you used to make the payment.

                 Note: In case of any dispute or technical failure, our support team is available 10 AM to 6 PM (Mon-Sat) to resolve your issues.
            